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EscapeSF
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FAQ

What is a EscapeSF Real Time Room Escape Game?

This is like a computer game, but everything is real. Everything has meaning. You find clues and solve puzzles to discover the room’s secrets and, finally, escape! Each game has a goal: you may have to return a stolen painting, escape from Alcatraz, or beat a mafia ­clan. You only need to figure out where to begin, sort out the logic of the puzzles and clues, find the right items, use them correctly, and all in under an hour. Are you up to it?

Why choose EscapeSF?

Maybe you even tried playing other real-life room escape games, but we built something more intense, with a heavy focus on design and setting to immerse you into the story, with addition of some high-tech tricks behind the scenes to make the magic happen.

Who can play?

Our rooms are designed for a small group of 2+ people. It is fun for friends, for a special date, or as a team-building event. We are happy to have families with children ages 8 and up for the antique room and 12+ for the Escape from Alcatraz.

Children ages 8 to 17 must be accompanied by at least 1 adult and children under the age of 8 are not permitted to attend.

Please download and bring a signed copy of the release form.

How much time is required?

The whole experience lasts around 1.5 hours (including the introduction and the solution walkthrough). Please, arrive 15 minutes before the game starts. The quest exit door will be locked for 60 minutes and if you succeed, the doors open and you win the game. If you do not finish in time – the game is over (but we will still let you out).

What is a number of players per team?

All of our current room escape games (Escape from Alcatraz, Escape from Antique Room and Blind Tiger) have been designed for teams of two up to five players. This is based on the number of clues and obstacles that need to be solved within 60 minutes. However, teams of six have also taken up the challenge and had great fun!

We already had many teams of six that enjoyed EscapeSF, therefore, six people can either book two games for two teams of three (the most recommended option) or book just one game for five players and pay $28 for the 6th player when you get onsite.

NO. We can’t “squeeze” in the 7th person – that’s 40% over the designed capacity.

Do I need anything special? Is it safe? 

You do not need to be a Superman to win this game; you do need to explore, discover, analyze, brainstorm and think outside the box. Here is a link to some helpful Tips & Tricks to Win Escape Room Games

We take a matter of safety very seriously. All of the equipment is low voltage, all of the cabinets are bolted down, all of the games have ‘emergency exit’ button on the exit door.

Can I take my phone with me in to the game environment?

Due to the nature of the room escape games no recordings can be taken inside the game rooms. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time. We expect visitors not to disclose any details of the game directly or indirectly to the public. Lets not spoil the game for other guests.

Is it scary?

No. There is nothing that is designed to scare you nor anyone to jump out at you.

Tell me about booking a game

We open reservations to public 2 weeks in advance. For large groups and corporate events, please contact us at info@questroomsf.com

Only person(s) who are at least 18 years of age are permitted to book a game.

This is a live event game, and once the booking is confirmed, we cannot accept any cancellations or give any refunds. Rescheduling fee is $28 per game. Rescheduling fee is $28 per game. Rescheduling within 48 hours of the scheduled event are not permitted.

Any purchase on the website is only valid after payment has been processed by the company. You shall receive a confirmation once your booking is processed.

For issues with reservations, please contact EscapeSFLLC@gmail.com

A booking becomes a no-show and entry will be declined if the team is late 30 minutes or more. In such a event the money is not refundable and the booking is not changeable.

When paying through PayPal you can use a credit/debit card or a PayPal account.

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How difficult are the games?

The games are hard, but not impossible. Difficulty levels are as followed:
Alcatraz – 6.5 out of 10
Antique room – 7 out of 10
Blind Tiger – 8 out of 10

Can I get a refund once purchased? Can I exchange my game for a different timeslot?

No. Just like a sporting event, concert, or theater ticket, all sales are final. Rescheduling fee is $28 per game. Rescheduling within 48 hours of the scheduled event are not permitted.

Can I give my game away or sell it?

Yes. The games are transferable, however, selling reservations for greater than face value may be illegal in your area.

Is EscapeSF hiring?

Yes. We are looking for few part time Game Masters. Must be 18+ and be available to work evening and weekends.

How I can contact you?

If you need to contact the company you can do so using any of the following methods:
Email: info@questroomsf.com
Telephone:   +1 (415) 294-1718

Contacts
Do you have a question about games capacity, are they appropriate for childern or need help with booking? We have a pretty neat FAQ section to answer your questions.

For corporate and team building requests, please fill out a form HERE

Also you can contact us via e-mail: info@escapesf.net
We prefer e-mails, but if needed you can try to reach us at +1 (415) 294-1718 **


We are hiring

* Please check our FAQ section for answers first as recently we have experienced a very high number of emails and calls coming our way, so our reply could take a little longer, but of course we will do our best to get back to you as soon as we can.
** We try our best, but if for any reason we can not answer your call, please send us an email and we aim to get back to you as soon as we can.
EscapeSF location and hours of operation:
We are located at
602 Kearny St. San Francisco, CA 94108

Monday - Sunday
10:00 AM - 11:00 PM
Reservations required
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